Return Policy

Important: It is the buyer’s responsibility to ensure compatibility, working condition, and proper size/dimensions of any items purchased. Buyers must check all aspects of the item, including functionality BEFORE purchasing and leaving the store.

All items sold at Jum-Pawn-It’s brick and mortar stores are covered by a 3-day return policy, where faulty or defective products may be exchanged for store credit. We DO NOT accept returns due to buyer’s remorse.

For online purchases, the buyer agrees to pay for return shipping. Original shipping fees are non-refundable.

To be Eligible for a Return:

  • We require proof of purchase (aka receipt) for returns.
  • The item must be unused and in the same condition that you purchased it in.
  • The item must be returned in the original packaging and with any accessories it was sold with.

How to Return an Item:

You have three (3) days from the original date of purchase to return items purchased in-store for store credit.

 Non-Returnable Items:

Some items are excluded from the return policy:

    • Items marked “Final Sale”
    • Items purchased during a Sale
    • Jewelry
    • F*rearms
    • Gift cards
    • Downloadable software/digital products
    • Some health and personal care items
    • Perishable goods
    • Intimates
    • Sanitary goods
    • Hazardous materials
    • Flammable liquids or gases (including lighters)

Partial Store Credit:

Partial store credit may be granted under certain circumstances solely at our discretion. A restocking fee may apply.

    • Any item not in its original condition
    • Items missing original packaging and/or accessories
    • Items returned AFTER the 3-day period

Returns from our Online Store: 

 Please contact us immediately with any issues or concerns regarding online sales. For most online sales, there is a 14-day return window.

Original shipping costs are non-refundable.

Buyer is responsible for return shipping costs and for mailing the return item.

If you receive a refund, the cost of return shipping will be deducted from the refund amount.

The time it takes for a return or exchange will vary based on where you live.

For more expensive items ($150+), we strongly recommend using a trackable shipping service, purchasing shipping insurance, or adding signature delivery to your shipment. We are not responsible for items lost or stolen in transit and cannot guarantee that we will receive your returned item.  

 

Need help?

Contact us at help@jumpawnit.com with any questions.